AI

Human Touch in Crisis: AI’s Dramatic Potential Takeover in Service & Controversial Shift Redefining Customer Engagement

IntroductionStraight talk – customer service is at another crossroads, with generative AI leading the chargethis time around. More than just a tech upgrade, it’s a game-changer, poised to boost efficiencybut almost certain to dilute empathy. We’re moving towards a future where AI might not justsupport customer service; it could very well totally take over, in […]

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Big Tech’s windfall while CIO’s pay up: How enterprises are paying a Premium for AI Leap

Understanding the True Cost of Large Language Models : Short Executive Perspective series by Rohan Sharma I have had dozens of conversations with CIO’s, CDO’s over the last 12 month at numerous AI summits, conferences and one of the top agenda item is cost to deploy AI into their organizations. So writing my short perspective on what options

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