Human Touch in Crisis: AI’s Dramatic Potential Takeover in Service & Controversial Shift Redefining Customer Engagement
IntroductionStraight talk – customer service is at another crossroads, with generative AI leading the chargethis time around. More than just a tech upgrade, it’s a game-changer, poised to boost efficiencybut almost certain to dilute empathy. We’re moving towards a future where AI might not justsupport customer service; it could very well totally take over, in […]